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Welfare Information

The Club Welfare Officer is Michelle Turnbull and can be contacted by e-mail at

The Welfare Officer is responsible for ensuring Chester-le-Street ASC is adopting and implementing WavePower, the Swim England Child Safeguarding Policy and Procedures.


All Swim England affiliated organisations hold a copy of the Swim England Child Safeguarding Policy and Procedures document, Wavepower.

Head to the Swim England Wavepower pages to view it for yourself and find out more.

The Welfare Officer is also the first point of contact for children and adults who have a child welfare concern. They can provide advice and guidance and may also refer the matter to a County or Regional Welfare Officer, the Swim England Safeguarding Team or one of a number of other statutory agencies including the police.


Swim England also have a child protection helpline called Swimline. Callers to Swimline can leave their name, contact details and a description of their concerns, and will the be contacted by Swim England’s Safeguarding Team within 48 hours. There is also the opportunity to transfer to the NSPCC Child Protection Helpine if urgent assistance is required to protect a child.

You can call SwimLine on 0808 100 4001.

In an emergency, when you believe a child may have been harmed or be at immediate risk of harm and you are unable to contact the Welfare Officer or the Swim England Safeguarding Team, you should without delay refer the concern to your local Police Child Protection Team, MASH or Children’s Social Care so any necessary actions can be taken by those professionals to safeguard the child.

You do not have to decide whether your concern or incident is, or is not, child abuse or a failure to safeguard a child. You do have to refer a concern to the appropriate agency so they can make that decision.

In an emergency, dial 999 immediately to get help for a child.

How can I raise concerns regarding coaching techniques and practices?

The first step for any coaching concerns with Chester-le-Street ASC is to arrange a time to speak directly to the coach, or the head of the coaching staff.

If you have tried resolving your issue with Chester-le-Street ASC are still in dispute, you can raise the issue with Swim England by emailing

Your query will then be referred to an England Talent Team Leader for your sport, who will provide expertise and advice.

The Swim England Coaches Referral Protocol outlines the steps we will take when a concern is raised with regards to coaching techniques.

If you have a question about coaching disputes or wish to raise the issue with Swim England, please contact putting as much detail as possible about your dispute.

When should I raise a formal complaint?

If you remain dissatisfied with the outcome of an internal club process there is an option to raise a formal complaint with Swim England over a dispute at Chester-le-Street ASC or breach of Code of Conduct.

This decision should be taken after full discussion with a Swim England friend. The formal complaint form can be requested by emailing

There is a charge of £50 for registering a formal complaint with Swim England.

How can I resolve a medical concern?

If you or your child have a medical condition or concern that is affecting your or their ability to take part in aquatics, we recommend you first make all attempts to discuss this with your coaches at your club.

If there are concerns over whether it is safe for you or your child to be participating in aquatics sessions, Chester-le-Street ASC can receive advice under the Medical Protocol.

The Swim England Medical Protocol Terms of Reference outlines the process Swim England will take if a written reference is received.

Stop Bullying

Nearly everyone is bullied at some time in their lives: by brothers and sisters, by neighbours, by adults or by other children. If you are being bullied, you may feel scared, vulnerable and quite alone but you owe it to yourself to try and sort out the situation so that the bullying stops.

The club has an anti-bullying policy.

Remember, no-one deserves to be bullied

The ASA are committed to preventing bullying in your swimming club but if you feel you or someone you know is being bullied you should:

  • Tell your club Welfare Officer (details above), Coach or another adult you trust.
  • Tell a parent or carer.
  • Ring Swimline: 0808 100 4001
  • Ring Childline: 0800 1111

Equality and Diversity

You can read about Swim England’s Equality and Diversity Policies for disabled and LGBT (Lesbian, Gay, Bisexual and Transgender) swimmers on their Equality and Diversity Site.

The following are the nine groups protected under the Equality Act 2010,

  • Age
  • Disability
  • Gender Reassignment
  • Marriage and civil partnership
  • Pregnancy and maternity
  • Race
  • Religion and belief
  • Sex
  • Sexual orientation

Members should be aware that they face disciplinary action at club and/or ASA level for bullying or discrimination against a person with one of the protected characteristics from the Equality Act 2010 listed above. Disciplinary action may entail suspension, dismissal or permanent expulsion.

You can read further guides on increasing awareness and participation and reducing bullying for both;