Welfare Information

The Club Welfare Officer is Fiona Heppell who can be contacted by e-mail at the following address – welfare@chesterlestreetasc.co.uk


SWIMLINE was launched over 10 years ago for swimmers to raise concerns about themselves or other young people in their club who they feel are not being treated properly by other club members, coaches or officers, who maybe feel bullied or made unhappy by the action of an adult or another young person. It is a freephone number that will not show on a phone bill. When calling SWIMLINE you will get through to an answerphone where you will be asked to leave to a contact number and, if you wish, details of the concern. The ASA Safeguarding Team or a Swimline Counsellor will call you back, listen to your concerns and discuss and agree a way forward with you.

If you need to speak to someone immediately you can hold rather than leave a message and you will be put through to an NSPCC CHILDLINE counsellor. The SWIMLINE number is 0808 100 4001.

Stop Bullying

Nearly everyone is bullied at some time in their lives: by brothers and sisters, by neighbours, by adults or by other children. If you are being bullied, you may feel scared, vulnerable and quite alone but you owe it to yourself to try and sort out the situation so that the bullying stops.

The club has an anti-bullying policy.

Remember, no-one deserves to be bullied

The ASA are committed to preventing bullying in your swimming club but if you feel you or someone you know is being bullied you should:

  • Tell your club Welfare Officer (details above), Coach or another adult you trust.
  • Tell a parent or carer.
  • Ring Swimline: 0808 100 4001
  • Ring Childline: 0800 1111

Equality and Diversity

You can read about Swim England’s Equality and Diversity Policies for disabled and LGBT (Lesbian, Gay, Bisexual and Transgender) swimmers on their special Equality and Diversity Site.

You can read further guides on increasing awareness and participation and reducing bullying for both;